Direction
Shape the service, priorities and technical approach around what clients need.
Chrystopher James / Work & experienceTechnology that works.
Work & experience
Technology that works.
People who can get on.
IT infrastructure, managed services, Microsoft cloud and calm communication. I work on the foundations that help people do good work.
Explore the workAscentas Group Ltd · January 2018–present
IT & Infrastructure Manager.
MSP Division Lead.
I head the IT division and lead the managed-services operation that grew from the work and client relationships previously built through MELONPUP.
Explore Ascentas GroupDelivery
Oversee Microsoft 365, cloud and on-premises infrastructure, monitoring, security and continuity.
Support
Keep the technical work human, responsive and understandable when people need help.
What I bring to the work
Useful skills.
Joined-up thinking.
The interesting work often sits between categories. Explore the experience, then open an area for more detail.
Managed services leadership
Designing, operating and improving MSP services around the realities of clients, users and support teams.
- MSP
- Service delivery
- Client care
Microsoft cloud and infrastructure
Microsoft 365, Azure, servers, identity, networking, virtualisation and the foundations that make modern work possible.
- Microsoft 365
- Azure
- Infrastructure
Security and continuity
Practical cyber security, monitoring, backup and recovery designed to reduce risk and restore service calmly.
- Cyber security
- Backup
- Continuity
Major incident management
Calm coordination, clear communications and process ownership when technology becomes business-critical.
- ITIL
- P1 incidents
- Communication
Systems and process automation
Joining scattered information, removing duplicate effort and turning manual processes into usable workflows.
- Automation
- Reporting
- Workflow
Websites, AI and digital products
Building clear web experiences and practical AI-enabled systems that solve a specific problem rather than chase a trend.
- Web
- AI
- Product thinking
Venture building
Turning early ideas into named, positioned and operational services with sensible foundations beneath them.
- Strategy
- Operations
- Brand
Event and church technology
Helping teams use sound, video, networks and volunteer systems reliably in live, people-centred environments.
- AV
- IT leadership
- Live events
Hospitality and volunteer leadership
Creating the practical conditions in which people feel welcomed, equipped and able to contribute.
- Cooking
- Volunteers
- Community
9 areas of experience
How I think about managed services
The service
is the product.
Tools matter. But people experience whether they can work, whether somebody answers and whether the plan still makes sense when circumstances change.
Understand the business
Start with people, workflows, risks and expectations.
Build the foundations
Choose infrastructure and controls that fit the organisation.
Operate with care
Monitor, support, communicate and improve before small friction grows.
Keep translating
Make technical reality understandable enough for good business decisions.
A conversation is a good beginning
Something on
your mind?
A project, a shared interest or a useful question. Let’s start with that.